After your order, you will receive a confirmation email with your tracking number and a link to track your order.
You can also track your order directly in your customer account: My account
Shipping and Delivery
- Shipping : We ship your packages within 1 to 3 business days (Monday to Saturday).
- Delivery : Delivery time in France is between 3 and 7 working days (Monday to Saturday).
Cancelation
We can cancel your order upon request within 24 hours of your purchase. After this period, you will need to make a return if you want a refund.
Prices and Delivery Times
Delivery is free for all orders over €50. For orders below this amount, delivery costs and times are as follows:
| Country | Delivery times (days) | Price | Carrier |
|---|---|---|---|
| France | 3 to 7 days | €4.99 | The post office |
| Germany | 3 to 7 days | €4.99 | Deutsche Post |
| Austria | 3 to 7 days | €4.99 | Osterreichische Post |
| Belgium | 3 to 7 days | €4.99 | bpost |
| Denmark | 3 to 7 days | €4.99 | Post Danmark |
| Spain | 3 to 7 days | €4.99 | Correos |
| Finland | 3 to 7 days | €4.99 | Posti Group |
| Greece | 3 to 7 days | €4.99 | ΕΛΤΑ (Hellenic Post) |
| Hungary | 3 to 7 days | €4.99 | Post Hungary |
| Ireland | 3 to 7 days | €4.99 | An Post |
| Italy | 3 to 7 days | €4.99 | Poste Italiane |
| Luxembourg | 3 to 7 days | €4.99 | Post Luxembourg |
| The Netherlands | 3 to 7 days | €4.99 | PostNL |
| Poland | 3 to 7 days | €4.99 | Poczta Polska |
| Portugal | 3 to 7 days | €4.99 | CTT Correios de Portugal |
| Romania | 3 to 7 days | €4.99 | România Post |
| United Kingdom | 3 to 7 days | €4.99 | Royal Mail |
| Slovakia | 3 to 7 days | €4.99 | Slovenia post |
| Sweden | 3 to 7 days | €4.99 | PostNorth Sverige |
| Swiss | 3 to 7 days | €4.99 | Swiss Post |
| Czech Republic | 3 to 7 days | €4.99 | Česká posta |
Refund Policy
Our policy lasts 15 days. If 15 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging. No restocking fees will be applied. Return costs are the responsibility of the customer, unless the product is defective.
More information on our returns policies: Returns
Contact
You can contact us by the following means:
- E-mail : contact@gem-case.com
- Mail : Narva mnt 5, 10117 Tallinn Estonia
Company : CHARCLO 2.0 OÜ, Limited liability company with capital of €2,500
VAT number : EE102505102
Company number: 16384652
Head office is located at: Narva mnt 5, 10117 Tallinn Estonia
Publication Director, Company: CHARCLO 2.0 OÜ
Telephone Number: +37259040171