Frequently asked Questions

Frequently Asked Questions

Which countries do you deliver to?

Delivery costs are €4.99 in all countries, but delivery is free for purchases over €50. We deliver to the following countries:

France
Belgium
Luxembourg
Switzerland
Germany
Spain
Portugal
Italy
Austria
The Netherlands
United Kingdom
Ireland
Norway
Sweden
Denmark
Finland
Iceland
Greece
Hungary
Poland
Czech Republic
Romania
Slovakia
Slovenia
Croatia
Estonia
Latvia
Lithuania
Bulgaria
Malta
Cyprus

Shipping and Delivery

Shipping: We ship your packages within 1 to 3 business days (Monday to Saturday).
Delivery: Delivery time in France is between 3 and 7 working days (Monday to Saturday). The delivery price is €4.99 to all countries we deliver to, with free delivery for orders over €50. For more details, please see our delivery page.

How can I contact customer service?

Our customer service is available Monday to Saturday, 9 a.m. to 6 p.m. You can contact us by email at contact@gem-case.com or via our contact page.

What forms of payment are accepted?

We accept payments by credit card and American Express.

Can I return a product?

Yes, you can return a product within 15 days of receipt. Products must be returned in their original condition and complete. Please see our return policy for more details.

How can I track my order?

You will receive a confirmation email with a tracking number once your order has been shipped. You can track your order using this number on our website or at Track my order.

Order cancellation

We can cancel your order upon request within 24 hours of your purchase. After this period, you will need to make a return if you want a refund.

Company: CHARCLO 2.0 OÜ, Limited liability company with capital of €2,500
VAT number: EE102505102
Company number: 16384652
Head office is located at: Narva mnt 5, 10117 Tallinn, Estonia
Publication Director, Company: CHARCLO 2.0 OÜ
Telephone Number: +37259040171
Contact:
E-mail: contact@gem-case.com
Mail: Narva mnt 5, 10117 Tallinn, Estonia
Last updated: 07/19/2024